jackph Privacy Policy

1 About This Privacy Policy

This Privacy Policy ("Policy") describes how jackph ("jackph," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the jackph online gaming platform at jackph.app, including all associated games, features, and services.

This Policy is issued in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC"). It applies to all personal data processed by jackph in connection with the operation of the jackph platform, regardless of whether such data is collected online, via mobile interface, or through any other channel.

By registering a jackph account, completing the jackph Login process, or otherwise using the jackph platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jackph platform.

This Policy should be read together with jackph's Terms & Conditions, which govern your use of the platform as a whole.

2 Data Controller

For the purposes of the Philippine Data Privacy Act, jackph is the personal information controller ("PIC") in respect of the personal data it collects and processes in connection with the jackph platform.

jackph has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and with applicable data protection laws. The contact details of jackph's DPO are set out in Section 15 of this Policy.

3 Personal Data We Collect

jackph collects the following categories of personal data in connection with the operation of your jackph account and the provision of jackph's services:

jackph does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for KYC and regulatory compliance purposes. Where sensitive personal information is collected (e.g., government ID numbers), it is processed under the applicable lawful basis set out in Section 5.

4 How We Collect Your Data

jackph collects personal data through the following means:

• Directly from you: When you register a jackph account, complete the jackph Login process, submit KYC documents, make a deposit or withdrawal, contact jackph support, or participate in promotions.
• Automatically: When you use the jackph platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for details.
• From third parties: jackph may receive personal data from third-party KYC verification providers, payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and, where applicable, from publicly available sources for AML screening purposes.
• From other jackph players: In limited circumstances, such as when another player reports a concern about your account, jackph may receive information about you from other users of the platform.

5 Legal Basis for Processing

jackph processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual necessity: Processing is necessary to perform the contract between you and jackph — i.e., to operate your jackph account, process deposits and withdrawals, and provide access to jackph's games and services.
• Legal obligation: Processing is necessary for jackph to comply with its legal obligations under Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the DPA itself.
• Legitimate interests: jackph processes certain data (such as technical and usage data) on the basis of its legitimate interests in operating a secure, fair, and commercially viable gaming platform — provided those interests are not overridden by your rights and interests.
• Consent: Where jackph relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting jackph support or updating your account preferences.

6 How We Use Your Personal Data

jackph uses the personal data it collects for the following purposes:

• Account management: To create, verify, maintain, and close your jackph account, including processing your jackph Login and managing your account settings.
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods, and to maintain accurate transaction records.
• Identity and age verification: To verify that you are who you say you are and that you meet the 21+ age requirement for casino-style gambling in the Philippines.
• Regulatory compliance: To fulfill jackph's obligations under PAGCOR regulations, the Anti-Money Laundering Act, the DPA, and other applicable Philippine laws, including filing required reports with regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the jackph platform.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit limits and self-exclusion orders, and provide responsible gaming interventions where appropriate.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance related to your jackph account.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the jackph platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about jackph — but only where you have opted in to receive such communications. You may opt out at any time.
• Legal proceedings: To establish, exercise, or defend legal claims involving jackph or its players.

7 Sharing Your Personal Data

jackph does not sell, rent, or trade your personal data to third parties. jackph may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to the extent necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party providers engaged by jackph to perform identity verification, age verification, and document authentication services.
• Fraud prevention and AML screening services: Providers that assist jackph in detecting and preventing fraud, money laundering, and other financial crimes, as required under the Anti-Money Laundering Act.
• Game content providers: Third-party game studios and live dealer operators whose games are available on the jackph platform, to the extent necessary for game integrity and dispute resolution purposes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where jackph is legally required to disclose your data.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by jackph in connection with legal, compliance, or financial matters, subject to professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jackph's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

8 Cookies & Tracking Technologies

jackph uses cookies and similar tracking technologies on the jackph platform to enhance your experience, maintain your session, and collect usage data. The following types of cookies are used:

• Strictly necessary cookies: These cookies are essential for the jackph platform to function. They enable core features such as jackph Login session management, security tokens, and load balancing. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences (such as language settings and game display options) to provide a more personalized jackph experience.
• Analytics cookies: jackph uses analytics tools to understand how players use the platform — which games are most popular, how long sessions last, and where players encounter difficulties. This data is used in aggregate and anonymized form to improve jackph.
• Security cookies: These cookies help jackph detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the jackph platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jackph platform, including the jackph Login process. jackph does not use third-party advertising or retargeting cookies.

9 Data Security

jackph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jackph platform.
• Encryption of sensitive data at rest, including KYC documents and financial records stored on jackph's servers.
• Role-based access controls ensuring that jackph staff can only access personal data that is necessary for their specific job functions.
• Multi-factor authentication for jackph staff accessing internal systems containing player data.
• Regular security audits, penetration testing, and vulnerability assessments of the jackph platform and infrastructure.
• Secure data centers with physical access controls, environmental monitoring, and redundant systems.
• Staff training on data protection obligations and security best practices.

While jackph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your jackph Login credentials and for notifying jackph immediately if you suspect any unauthorized access to your account.

10 Data Retention

jackph retains your personal data for the following periods, after which it is securely deleted or anonymized:

• Account data and KYC documents: Retained for the duration of your jackph account and for a minimum of 5 years after account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLA and PAGCOR record-keeping requirements.
• Communications data: Support tickets and live chat transcripts are retained for 2 years from the date of the interaction, or longer if required for ongoing dispute resolution or legal proceedings.
• Technical and usage data: Retained for up to 13 months from collection for analytics and security purposes, after which it is anonymized or deleted.
• Marketing consent records: Retained for the duration of your jackph account and for 1 year after account closure, to demonstrate compliance with consent requirements.

Where jackph is required by law to retain your data for a longer period, the statutory retention period will apply. jackph will not retain your personal data for longer than is necessary for the purposes for which it was collected.

11 Your Data Subject Rights

Under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by jackph. You may exercise any of these rights by contacting jackph's Data Protection Officer using the details in Section 15.

jackph will respond to all data subject rights requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days, in which case jackph will notify you of the extension and the reasons for it. jackph will not charge a fee for processing data subject rights requests unless they are manifestly unfounded or excessive.

If you are not satisfied with jackph's response to your data subject rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

12 Children's Privacy

The jackph platform is strictly intended for adults aged 21 and above. jackph does not knowingly collect personal data from individuals under the age of 21. The minimum legal age for casino-style gambling in the Philippines is 21 years, and jackph enforces this requirement through mandatory age verification during the registration process.

If jackph discovers that it has inadvertently collected personal data from a person under the age of 21, it will immediately close the associated account, delete the personal data in question, and, where applicable, report the matter to the relevant authorities in accordance with PAGCOR regulations.

13 Cross-Border Data Transfers

In certain circumstances, jackph may transfer your personal data to recipients located outside the Philippines — for example, to third-party game content providers or technology infrastructure providers whose servers are located in other countries.

Where such transfers occur, jackph ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act. These safeguards may include:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under Philippine law.
• Transfers to countries that the NPC has recognized as providing an adequate level of data protection.
• Other legally recognized transfer mechanisms as approved by the NPC from time to time.

You may request further information about the safeguards jackph has in place for cross-border data transfers by contacting jackph's Data Protection Officer.

14 Updates to This Privacy Policy

jackph reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or jackph's data processing practices. The effective date of the current version is displayed at the top of this page.

When jackph makes material changes to this Policy, it will notify registered players via email or through a prominent notice on the jackph platform at least 7 days before the changes take effect, where reasonably practicable. For non-material changes (such as minor clarifications or formatting updates), jackph may update the Policy without prior notice.

Your continued use of the jackph platform after any updated Privacy Policy has taken effect constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must cease using jackph and may request account closure by contacting jackph support.

15 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jackph's processing of your personal data, please contact jackph's Data Protection Officer using the following details:

If you are not satisfied with jackph's handling of your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

This Privacy Policy was last reviewed and updated on January 1, 2026. All previous versions of jackph's Privacy Policy are superseded by this document.